Are We a Good Fit for Your Family?

At Cobb Pediatrics, we’ve spent over 35 years dedicated to compassionate, expert pediatric care. We believe that children deserve to be treated by specially trained doctors and Nurse Practitioners who understand their unique needs—not as small adults, but as growing individuals with specific developmental, emotional, and medical needs.

Choosing a pediatric practice is an important decision for your family. The best care happens when our values and approach to medicine align with yours. This creates a foundation for trust, clear communication, and shared decision-making.

Please take a moment to review the guidelines below to ensure that our practice philosophy matches what you’re looking for in a medical home. We look forward to partnering with you in your child’s care.

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Medical Home

We believe in the importance of a true medical home—a place where your child’s care is continuous, comprehensive, and coordinated. As your primary care provider, we ask that you contact our office first regarding medical concerns, including urgent needs or specialist referrals.

This allows us to ensure your child receives care in the most appropriate setting, whether that’s in our office or with a trusted specialist. If your child does see a specialist, please request that a report be sent to us so we can keep your medical records current and continue to provide informed, connected care.

Vaccines

Cobb Pediatrics follows the immunization schedule recommended by the American Academy of Pediatrics (AAP) and the Centers for Disease Control and Prevention (CDC). We do not skip, defer, or split vaccines unless medically necessary.

We require core childhood immunizations—such as DTaP (diphtheria, tetanus, and pertussis), IPV (polio), MMR (measles, mumps, and rubella), Hib (Haemophilus influenzae type b), hepatitis A, hepatitis B, varicella (chickenpox), PCV (pneumococcal conjugate), and meningococcal (as age-appropriate)—for all patients in our practice. While we strongly recommend optional vaccines such as seasonal influenza, COVID-19, HPV, and RSV for additional protection, they are not required for your child to be seen in our office.

Please take a moment to review our Vaccine Policy Statement (PDF).

For reference, here are the 2024 Recommended Immunization Schedules:

Vaccines Schedule – Ages Birth Through 6 Years Old
Vaccines Schedule – Ages 7 Through 18 Years Old

To learn more about vaccines and the illnesses they prevent, visit www.vaccinesafety.edu or www.vaccineinformation.org.

Antibiotics and Medication Policy

At Cobb Pediatrics, we are committed to evidence-based prescribing. We aim to reduce unnecessary antibiotic use and educate families on when antibiotics are truly appropriate. Common symptoms like ear pain or green nasal discharge do not always warrant antibiotics, and we carefully evaluate each case before prescribing.

We do not routinely prescribe antibiotics over the phone, as a proper diagnosis often requires an in-person evaluation. We only prescribe antibiotics when we determine they are the best course of treatment.

For details on other medication-related policies, please review:

• ADD/ADHD Treatment & Controlled Substance Policy
• Behavioral Health Treatment Policy

Technology

At Cobb Pediatrics, we embrace technology to enhance your experience and streamline your child’s care. We encourage families to take advantage of our secure patient portal, where you can send non-urgent messages to our team, request medication refills, and access medical records such as immunization forms.

Through our partnership with Phreesia, you can confirm appointments, complete pre-registration, fill out required forms and surveys, and make payments for co-pays, deductibles, or outstanding balances—all from your phone or computer, prior to your arrival at the office and at your convenience. If you are unable to complete the pre-registration before your visit, please arrive at the office 15 minutes prior to your appointment time.

We also offer convenient telemedicine visits for established patients who are up to date on their well visits. Once scheduled, you’ll receive a text and/or email with a link to complete your check-in. This includes confirming your appointment and submitting any required payment. Failure to complete check-in in advance will result in cancellation of the appointment. On the day of your visit, simply click the link to join your provider’s virtual waiting room a few minutes before your scheduled time.

Scheduling and Appointments

At Cobb Pediatrics, we see all patients by appointment only to help minimize wait times and ensure your child receives the attention they need. Our Patient Services Team is available during regular business hours to assist with appointment scheduling, insurance questions, and general inquiries. You can reach them by phone or via a message through the Patient Portal.

Booking an Appointment
Before scheduling, we will confirm your demographic and insurance information, so please have these details on hand when you call.
We ask that you provide as much information as possible about the reason for your visit to help us allocate the appropriate time for your appointment.

What to Bring

Photo ID and current insurance card (if applicable)
Payment for any co-pay, deductible, or outstanding balance. We accept cash, checks, Visa, Mastercard, and American Express.
A previously registered parent or legal guardian must accompany all minor children for both in-person and telemedicine visits.
- We may see unaccompanied 17-year-olds who are established patients with written authorization from a parent/guardian, submitted via the Patient Portal.
- 16-year-olds may be seen unaccompanied on a case-by-case basis, with additional prior approval from a physician or nurse practitioner.

Parents or guardians should remain reachable by phone during unaccompanied minor appointments and are welcome to join discussions via speakerphone if needed.

Walk-Ins & Sibling Add-Ons

We do not accept walk-ins. All visits—including well checks, sick visits, and sibling add-ons—must be scheduled in advance. We reserve same-day sick appointments for urgent needs; calling ahead ensures availability and helps us prepare for your child’s visit.

Missed Appointments & Late Cancellations

Because we do not overbook, your scheduled time is reserved specifically for you. Missed appointments and last-minute cancellations prevent other children from being seen.Please provide at least 24 hours’ notice for cancellations whenever possible.
A $50 fee per appointment may be charged for no-shows or avoidable cancellations within 24 hours.
Families with excessive missed appointments will be dismissed from our practice.

Late Arrivals
If you arrive late, we cannot guarantee your child will be seen. We will do our best to accommodate you without disrupting other scheduled patients, but your appointment may need to be rescheduled, and a $50 fee will apply, as this is considered a missed visit.

Office Hours

Please review our office hours to ensure they work for your family:

Monday to Friday: 8:30 am – 5:00 pm
(Phones closed for lunch from 11:45 am to 12:45 pm)
Saturday: 8:15 am – 12:00 pm
(Established patients / sick visits only)
Sunday: Closed

Emergencies, Medical Advice, and After-Hours Calls

Emergencies
Your child’s health is important to us—day or night. For life-threatening emergencies, always call 911. For poison-related emergencies, contact the Georgia Poison Control 24-hour hotline at 1-800-222-1222.

Medical Advice and Questions
Our website is available 24/7 as a reliable resource for finding current, recommended pediatric medication dosages and information on treating and managing many of the most common childhood illnesses. Visit Is Your Child Sick? for up-to-date treatment recommendations based on your child’s specific symptoms.

If you need additional help, our Patient Services team is available by phone or Patient Portal message during regular office hours. During busy times, you may be asked to leave a message. Our goal is to return all calls and messages the same business day. If your matter is urgent or you haven’t received a call back within a reasonable time, please call again and let us know so we can assist you promptly.

After-Hours Calls and Assistance
Calls received on holidays or outside of normal business hours are routed to our after-hours automated system.

For non-urgent matters—such as prescription refills, medical records, referrals, routine questions, or appointment requests—please follow the prompts to leave a message for the appropriate department. These messages will be returned on the next business day. You may also submit non-urgent requests through the Patient Portal.

If your call is urgent and cannot wait until the next business day, choose option 1 to be connected with our answering service. After-hours medical advice calls are directed to the Children’s Healthcare of Atlanta Nurse Advice Line. If additional support is needed, our answering service will page the on-call provider.

If emergency care is recommended, we recommend Children’s Healthcare of Atlanta emergency facilities for all patients, whenever possible.

Financial Policies

We are committed to providing quality care with transparent financial expectations. Please review the following:

Payment
Payment is due at the time of service. Co-pays, deductibles, and any prior balances will be collected in advance of your appointment. We accept most major debit/credit cards, cash, and checks.

Insurance
We accept most major insurance plans, including (but not limited to): Anthem/Blue Cross Blue Shield, Coventry, United Healthcare, Aetna, Cigna, and Humana. Your insurance plan is a contract between you and the insurance company. It is your responsibility to understand your plan’s benefits, limitations, and coverage. While our billing team can assist with general questions, we recommend contacting your insurance provider for detailed plan information.

Billing
Statements for any outstanding balances are sent monthly. Prompt payment is required to avoid interruptions in care. Payments can be made online, by phone, or in person. Please review our full Payment Policies.

If everything sounds like a good fit, here’s how to get started.

We are committed to providing compassionate, personalized care and building lasting relationships with the families we serve. If our approach to pediatric care aligns with your family’s values, we would be honored to be your healthcare partner.

Our office is paperless. To begin the process, please complete the appropriate electronic registration form below:

Once your registration is submitted, our New Patient Coordinator will reach out—typically within one business day—to schedule your appointment.

If your first visit is a well visit and your child has any known complex medical concerns—such as developmental delays, chronic illnesses, behavioral or mental health needs, or ADHD—please let our Coordinator know. We’ll block additional time to ensure your questions are addressed.

If you’re transferring from another practice, please send us your child’s immunization records before the visit. If you need help requesting them, just let us know—we’re happy to assist.